For instance, you may be able to identify the exact nature of your issue, or you may be able to select the device that you are using Spotify on (as your problem may be platform-specific). For example, if your problem is with playing music, your issue may be that your songs are stuttering, don’t work while you’re offline, or don’t work at all.ĭepending on your choices, you may have additional options in further drop-down menus. Then, click the drop-down menu beside “2” and select the specific issue that you are having. you’re having trouble logging into your account, playing your music, or managing your subscription).
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